Emergency Tips

Your home deserves the best. We can deliver it, starting with expert advice on how to immediately prevent more damage.

When fire, smoke or water unexpectedly damage your home, the first steps you take could mean the difference between a small cleanup and a more costly and time consuming restoration.

Knowing when to call in a professional can also save you time in getting your life back to normal and money by preventing further damage to your home.

ServiceMaster Restore® restoration professionals help return your home to normal as quickly as possible while restoring your peace of mind that the job was done right.

Water Damage | Fire Damage | Vandalism


About Us

Your cleaning and restoration specialists ServiceMaster Restore of Burlington has been serving the Burlington & Milton area for over thirty years.  We have worked on behalf of numerous insurance companies to help thousands of businesses and homeowners restore their property afte

Read More

Water Damage

What to Do

  • Damage from water and bacteria growth can begin within hours. Call for professional help.
  • Remove as much water as possible by mopping and blotting.
  • Remove wet area rugs or other floor coverings not permanently attached. Do not attempt to start removing your wall-to-wall carpet.
  • Lift draperies off the floor, loop through a plastic coat hanger and place the hanger on the drapery rod.
  • Wipe furniture, prop up wet furniture cushions for even drying and place aluminum foil under furniture legs.
  • Move photos, paintings and art objects to a safe, dry location.
  • Do not remove books from shelves. Instead, pack them tightly to prevent warping of pages until a restoration professional can begin this specialized drying.
  • Open drawers, closets and cabinet doors to enhance drying.

What Not to Do

  • Do not enter a room with standing water until electricity has been turned off.
  • Do not use a regular household vacuum to remove water.
  • Do not lift tacked-down carpet without professional help.
  • Do not use electrical appliances while on wet carpet or flooring.
  • Do not disturb visible mold.

Fire Damage

What to Do

  • Corrosive by-products can cause irreversible etching in as few as 72 hours. Call for professional help.
  • If the temperature is above 60°F, air out the house to reduce smoke odor.
  • Clean Formica, chrome, porcelain and aluminum fixtures to prevent permanent tarnishing or etching.
  • Change the air filter on your furnace if it uses forced air.
  • Tape damp cheesecloth over returns and supply registers to capture loose soot in the air.
  • Discard any open food packages.
  • If the electricity is off, clean out the refrigerator and leave doors propped open.
  • Send clothing with heavy smoke damage to a qualified restoration dry cleaner.

What Not To Do

  • Do not touch anything with your bare hands. Oil from your hands can permeate upholstery, walls and woodwork, causing additional damage.
  • Do not wash walls. Incorrect cleaning could compound the soot residue.
  • Do not attempt to clean carpets or upholstered furniture.
  • Do not use electrical appliances until having them checked.
  • Do not use ceiling fixtures if the ceiling is wet.
house on fire
kitchen fire


What to Do

  • Fast action is required to prevent further damage. Call a restoration professional to remove damage caused by vandals.
  • Make a list of all damage.
  • Use a shop vacuum to remove glass particles from carpet and upholstery.
  • Remove any debris from carpet or interior walls. Scrape or blot carpets and furniture - do not rub.
  • Wash egg or other residue from the building exterior using water.

What Not To Do

  • Do not use household cleaning products on fabrics, upholstery or carpets.
  • Do not attempt to remove chemical stains, including ink or paint.
  • Do not operate damaged electrical appliances.
bullet hole


Common Causes of Basement Flooding

Common Causes of Basement Flooding

Since basements are built partially if not fully below ground, they’re prone to flooding. For that reason, a basement flood



Tell ServiceMaster

ServiceMaster Restore

Overall professionalism, quick response, great communication and execution.



Everything was done quickly


A quick reliable professional service when contaminated areas need to be de-contaminated.

Andrew Spedzia

Very friendly, professional and well equipped

Enyd Roberts

Prompt service. Very good communication which is key in what is almost always emergency situations. All staff I have dealt with are very professional.


Prompt and efficient service at a reasonable price.

Chris Beswick

Your crew was fast, they came right away no questions asked, gave a quote to dry out the unit then provided a quote to take care of the damages. All was very timely and unit was back to new within 2 weeks.


Your workers are very professional and prompt. Your reports are detailed.

Geoff Capes

Prompt, accountable and reliable. Trained,knowledgeable and responsive when you need help. Name only


the response

Bob Cortese

Great. Everything done as planned and on time.


response time

Trisha Castle

responsive, knowledgable and friendly. got the job done well, as promised and in a timely fashion!!


Prompt, knowledgeable & courteous


Very friendly and professional


Prompt, timely follow up, commitment to satisfaction.


Prompt professional service, worked well with our customer & their staff as they assisted with the cleanup.




Our clean up was quick and efficient.


Great response when we needed it. They are very knowledgeable and helpful. Great work.


The service offered was excellent from the Serive Master that came to fix the problem.


Servicemaster service was friendly fast & well co-ordinated.


Professional, prompt, courteous, highly focused on cleanliness in terms of leaving the worksite as clean as it was prior to the work being undertaken. Now I know why the company has been in business for as long as it has. Why choose anyone else?


Efficient and the work site was kept clean. Tradespeople were very skilled and did a great job from start to finish


The two men that moved the furniture and cleaned up, were very polite and courteous. Answered our questions without hesitation. Dan, can't remember the other's name. Looking forward to having our under padding installed, hopefully soon. Vince and First name removed Last name removed


The crew were very professional and met the deadlines committed to. I was very satisfied with the service and would recommend this company in the future.


Great guys, so easy to deal with would highly recommend them.


Dan and the team were very helpful, responsive and professional. Work from start to finish (initial cleanup/demo through to construction, finishing and the final dusting) was all done very well.


You came to assess and deal with the problem quickly and professionally. Great service!


They were quick in responding to our flooded basement and were there within an hour.


Very agreeable and understanding


You came very quickly started work the next day. I was on a short time line and you came and got the work done when needed. The workers were polite and I was kept informed about the work


Efficient- responsive - friendly - professional. They did an excellent job!


How quickly they came and overall service.


The team was remarkably professional, considerate of the nature of the situation, and worked within the timeframe that suited me.


They are professional. They show up expected, job was done to perfection, property was left better then found. Clean up was fantastic.


clean and well done


Job was done well and clean up excellent.